Refund policy

1. Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion provided for in point IV below. To exercise this right, the Customer shall send Belotti a notice within 14 days from the date of receipt of the Products by registered mail. Furthermore, if the Customer intends to exercise the right of withdrawal before having received the Products, the notice of withdrawal may be sent at any time prior to their receipt.

Such communication shall be sent by registered letter with return receipt, addressed to:

F.lli Belotti s.r.l.
Via Tribulina 12
24021 Abbazia di Albino (BG) Italy

Belotti's Customer Service will provide, once the communication has been received, to open a file for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will be done by the courier indicated by Belotti itself.

The right of withdrawal is governed by the following conditions:

I. The right applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the right of withdrawal only on part of the Product purchased.

II. In case of exercise of the right of withdrawal, Belotti will refund the Customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date of receipt of the notice of withdrawal, without prejudice to Belotti's right to suspend payment of the refund until actual receipt of the goods. The refund will be made using the same method of payment used by the Customer, unless the latter has expressly requested a different method. In the case of bank transfer, it shall be the Customer's responsibility to provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).

III. Also in order to be able to guarantee that the return is free of charge pursuant to Article 8 below, the Products must not have been damaged and/or altered and must be returned in the same packaging in which they were received.

IV. In addition to the cases indicated in the Introduction (non-consumer customer and/or customer requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to Article 59 of Legislative Decree 21/2014

- order of Products made to measure or clearly customised;

- order of Products that are liable to deteriorate or expire rapidly;

- order of sealed Products that are not suitable to be returned for hygienic reasons or that have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that Products that "risk deteriorating or expiring rapidly" include all foodstuffs (including wines, spirits and beverages) and cosmetics, as the characteristics and qualities of these types of Products are subject to alteration also as a consequence of inappropriate storage. Therefore, for reasons of hygiene and Customer protection, the right of withdrawal is applicable only to Products purchased on the Website that can be returned to Belotti and put back on the market without endangering the health of consumers (such as books, gadgets, kitchen utensils, etc.).

In cases where the right of withdrawal is excluded, Belotti will return the purchased Products to the Customer, charging him/her the shipping costs. 

2. Free return in case of exercise of the right of withdrawal

As a more favourable condition for the Customer, Belotti shall bear the full shipping costs for the return of the Products in case of exercise of the right of withdrawal.

In order to benefit from such free shipping, the Customer who intends to exercise the right of withdrawal shall follow the procedure indicated in article 1 above and wait to be contacted by Belotti to agree on the return of the Products to the courier.



3. Warranty and Conformity Defects

In case of conformity defects of Products sold by Belotti, the Customer shall immediately contact the Customer Service using the appropriate contact form accessible on the Site through the tab "CONTACT US".

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code shall apply to the sale of Products. The Customer has the right, at his or her choice and provided that the type of Product allows it, to the restoration, free of charge, of the conformity of the Product by means of replacement, or to an appropriate price reduction, or to the termination of the contract. The Customer shall forfeit these rights if he does not report the conformity defect to Belotti within a period of two months from the date on which he discovered the defect, unless the Product is, by its nature, perishable or subject to expiry within a shorter period, in which case the defect shall be reported within this reduced period.



4. Errors and limitations of liability

The information on the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors, for which, therefore, Belotti cannot be held liable, except in cases of intent or gross negligence.

Belotti reserves the right to correct errors, inaccuracies or omissions even after an order has been placed, or to change or update information at any time without prior notice, without prejudice to the Customer's rights under these General Terms and Conditions and the Consumer Code.

Except in the event of wilful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of an indemnity is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance or fulfilment, even partial, of an order.



5. Complaints

Any complaints must be forwarded to Belotti using the contact form accessible directly on the Website via the "CONTACT US" tab, or by registered mail with return receipt to the following address:

F.lli Belotti s.r.l.
Via Tribulina 12
24021 Abbazia di Albino (BG) Italy

Belotti undertakes to reply to all requests received within a maximum of 7 working days.